E-Review: Platform for Opinions and Citizens' Complaints

Introduction

Do you need to submit comments or complaints to the government? Through the e-referral service on the Internet service, you can now express your feedback and track complaints more easily, in any place. Avoid interruptions and get a quick response directly to your phone.

Benefits of using E-Research

• Send complaints online
• Follow the progress of your complaint
• Get a quick response
• Provide proposals for improving services
• Contact Government Institutions
• Share in upgrading service
• Manage your views wherever you are

How to start

Follow these simple steps:

1. Sign in to Internet service

You can use the Internet service via the Android app or our site https:// Service

2. Seek services

Find "E-Review" in the service section

3. Open service

Press the 'Open Service' button to start

4. Follow the instructions

Follow the instructions that appear to submit your comments or complaints

Important tips

• Explain your problem or your proposal
• Provide accurate and true statements
• Save a complaint reference number
• Follow the progress of your complaint
• Provide adequate information
• Privatization of your information

Questions that are often asked

Can I send a complaint at any time?

Yes, the service is available 24 hours daily, all day of the week.

Will my complaint be dealt with on time?

Yes, each complaint is given priority and handled in a timely manner.

Is my information safe?

Yes, the system uses modern technology to protect the privacy of your information.

Technical support

Technical tips

• Make sure you have a solid network
• Use the newest browser
• attach important documents
• Keep records of your contacts
• Follow the answers carefully

Importance of E-Recovery

• you help improve public services
• you get a quick response
• you save time and cost
• you participate in decisions
• you find a solution to your challenges

Conclusion

E-review has made it easy to submit and monitor your complaint. Instead of wasting time and interruptions to track answers, you can now get better and faster service from wherever you are. Remember, your voice is important in improving public services!

Next step

Start using e-feedback today. All required instructions will be available at each stage of your process.

Note: This service is owned and run by the Tanzanian government. Internet service is a platform for integrating a variety of services, available through the Android app or https:// Service